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Recently, some customers have been asking me: “ What is the difference between the Disconnect, Reset, and Disconnect and Log Off options available under the VMware View client vs. the Log Off and Restart option under Windows 7 virtual desktop ?” Well, the only way I can answer that is by comparing the two options in the following table: Options under the VMware View Client Options under the Windows 7/8 Desktop Reset Desktop: When an end-user selects Reset Desktop under the VMware View Client, it shuts down and restarts the desktop. Any file that is open on the View desktop is closed without getting saved. Typically, this option is used when the desktop operating system stops responding. It is the equivalent of pressing the Reset button on a physical PC to force the PC to restart. The end-user will have to wait an appropriate amount of time for the system to start up before attempting to connect back to the View desktop. Disconnect : When an end-user selects Disconnect...

Every Service Provider in the market today wants a piece of the DaaS/WaaS pie. Desktop-as-a-Service or DaaS and Workspace-as-a-Service or WaaS (fka VDI) are the newest buzzwords. I honestly feel it is high time we started drinking our own champagne. I believe all service providers should consume their DaaS/WaaS internally within their organizations first before proposing any such solution directly to customers. The Service Provider can analyze the perfect use case of using VDI within their own Contact Center and BPO divisions, where they can provide employees with Non-Persistent desktops and their managers with Persistent Desktops. They should also identify an engineering division with the requirement of a power user. Here, we can deploy dedicated 1x1 desktops. This will help Service Providers in understanding the VDI behavior, lessons learnt, best practices and cost effectiveness that can be shared with customers who would be consuming these services. With DaaS/WaaS a new dimension o...