Error 1303 The installer has insufficient privileges to access this directory – Upgrade from App Volumes 2.12 to 2.12.1
With the latest version of App Volumes 2.12.1 , you don’t have to uninstall the older version of App Volumes Manager. The latest App Volumes Manager 2.12.1 installer takes care of uninstalling, fresh-install and retain all the configuration details and settings automatically for you. During the upgrade I encountered the following error: “Error 1303. The installer has insufficient privileges to access this directory: C:\Program Files(x86)\CloudVolumes\Manager\log. The installation cannot continue. Log on as an administrator or contact your system administrator.” Resolution: In our scenario we have VMware vRealize Log Insight Agent installed on the App Volumes Manager VM’s which is doing Syslog. The Log Insight agent captures the logs(production.log) inside the folder “ C:\Program Files(x86)\CloudVolumes\Manager\log ”. As the service is in the running state, it didn't allow the folder to delete and left a ghost folder on the filesystem. After going into the serv ices.msc and s...